It is our ambition at motorvention.com for all of our customers to be 100% satisfied with their purchase(s). If for any reason you are not satisfied we guarantee to refund any item you are not completely happy with.
If you are unsatisfied in any way, we are happy to refund items that are returned to us within 30 natural days of receiving your order.
Item(s) must be returned at the customers expense in new, unused condition with original tags still attached in order to receive a refund. Limited edition items and items purchased on sale cannot be returned for a refund.
We are unable to accept items for return if;
Package has been opened and item has been used.
Item is marked, scratched, bleached or damaged in anyway.
Item is scented with aftershave, perfume, deodorant or smoke.
Item have been washed.
Once your return is received and inspected, we will send you an e-mail to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
We do not exchange item(s). If you purchased an item from motorvention.com and would like a different colour, size or style, a new order will need to be placed with the unwanted item(s) returned for a refund. See below for instructions on how items can be returned.
Cancellation of an order must be made during the first 60 minutes after purchase. Requests of cancellation of an order after 60 minutes from purchasing will not be accepted.
Customer cancellation(s) will be reflected as a refund during the next 5 business days. Receiving a refund within this time period can also depend on the customers bank or payment providers processing time.
To request a cancellation contact our customer services team at email@example.com.
To exercise the right to return an item(s), you must contact our customer service team via e-mail at firstname.lastname@example.org.
To complete your return, we require a receipt or proof of purchase.
After a refund has been accepted, confirmation will be sent to you by e-mail.
The refund can take between 7 to 14 business days to be reflected on your account statement.
If you haven’t received a refund yet, please first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact email@example.com.